Contact Us

Get Support

We're here to help with any questions about our trading strategies, installation, or technical support.

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Email Support

For technical support and general inquiries

support@premiumportfolio.com

Response time: 48 hours

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Discord Community

Join our private community

Available to all customers after purchase

Before Contacting Support

Please check our Installation Instructions page for common setup questions.

When reaching out, please include:

Your order number or license key
Which strategy pack(s) you purchased
NinjaTrader version you're using
Detailed description of your issue
Screenshots if applicable

Frequently Asked Questions

After successful payment, you'll receive an email with download instructions and your license key immediately. The download portal link is sent to your registered email address.

Our strategies use hardware-bound licensing tied to your specific machine. If you need to transfer to a new computer, please contact support with your license key and we can assist with the transfer process.

Due to the nature of digital products and the immediate access provided, all sales are final. We encourage you to review the strategy details and backtested results before purchasing.